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Conflict Management Training Course

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident inbeing able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.

Discounts are avaliable for businesses requiring group bookings. Maximum number of deligates 20. Please phone 01392 494959.

Price £89. Public courses take place in Exeter. Please phone 01392 494959 for more information.

How long will it take me to achieve this qualification?

This qualification is usually achieved by taking a 1 day course.

How is the qualification assessed?

Multiple-Choice Assessment: learners must answer a series of multiple choice questions across the breadth of the course syllabus within a 1-hour time frame.

What next?

Although this is a generic qualification, progression and further learning routes can include:

• HABC Level 3 Award in the Delivery of Conflict Management Training (QCF)

Required ID for this course?

Photo ID – E.g. Passport, Photo Drivers License, Passcard, Student Card, Photo Bus Pass, etc.